Description
x“Cut with Strength, Serve with Sustainability.”
Our Birchwood 160mm Knives are crafted from 100% natural birchwood, making them a biodegradable, compostable, and eco-friendly alternative to plastic knives. With a sturdy serrated edge and smooth splinter-free finish, these knives are perfect for restaurants, cafés, catering, events, and takeaways.
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🌿 100% natural birchwood – biodegradable & compostable
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🔪 160mm length – sturdy, practical size
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🛡️ Serrated edge – cuts easily through soft foods
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✨ Smooth, splinter-free finish for safe use
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🍽️ Perfect for restaurants, catering, food stalls & events
Refund & Return Policy
xREFUND & RETURN POLICY
NO REFUNDS ON CUSTOM & DISCOUNTED ORDERS
Refunds are not available for:
- Custom or made-to-order products
- Items purchased during sales or on discounted prices
These orders are final and cannot be refunded once confirmed.
CHANGE OF MIND RETURNS
We accept returns for change of mind under the following conditions:
- The return request must be made within 48 hours of delivery
- The product must be unused, unopened, and in original packaging
- The product must be in resalable condition
IMPORTANT:
- Change of mind returns are NOT accepted for fragile items
- Shipping charges are non-refundable
- Return shipping charges will be borne by the customer
RETURN PACKAGING RESPONSIBILITY
Customers returning items must ensure:
- Products are packed properly and securely
- If the original packaging is damaged, items must be returned in new, strong carton or protective packaging
Pack It Up will not be responsible if the returned parcel is received in damaged condition or lost during return shipping. In such cases, returns or refunds will not be accepted. Video evidence will not be accepted for damage occurring during return shipping.
DAMAGED OR INCORRECT ITEMS (FROM OUR SIDE)
If you receive a damaged or incorrect product:
- Contact us within 24 hours of delivery
- Provide clear photos or video proof
- Product must not be used
After verification, we will offer a replacement or refund depending on availability.
RETURN EXCLUSIONS
Returns will not be accepted if:
- The product has been used, opened, or altered
- Original packaging is missing or damaged
- The item is fragile and the return is requested due to change of mind
- The item was a custom order or discounted product
REFUND PROCESSING
- Approved refunds will be processed to the original payment method
- Refund processing may take 5–7 working days after inspection
- Delivery charges are not refundable
ORDER REFUSAL & COURIER RETURNS
If an order is returned due to customer refusal, incorrect address, or unavailability at delivery, the order will not be eligible for a refund.
CONTACT US
Email: packitup.khi@gmail.com
Phone / WhatsApp: +92 322 2620169
Website: www.packitup.com.pk
Pack It Up reserves the right to update this policy at any time.
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